Help

FAQs

Use this page for sizing, delivery, returns, drop timing, and order questions.

General Information

What sizes do you offer?
We offer sizes ranging from XS to XXL. Please refer to our size chart for specific measurements.

Where are your clothes made?
Our garments are designed in [Country] and ethically manufactured in [Country/Region].

Do you have a physical store?
Currently, we are an online-only brand. Sign up for our newsletter to hear about pop-ups or store openings!

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Mobile Money

Can I change or cancel my order after placing it?
We process orders quickly, but contact us within 1 hour of placing your order and we’ll do our best to help.

Do you offer gift cards?
Yes! Digital gift cards are available in various amounts.

Shipping

Where do you ship to?
We ship worldwide. Shipping fees and times vary depending on your location.

How long does shipping take?
Domestic orders typically arrive within 3–5 business days. International orders may take 7–14 days.

How can I track my order?
You’ll receive a tracking link via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in original condition.

Do you offer free returns?
Returns are free for domestic orders. International customers are responsible for return shipping costs.

Can I exchange an item for a different size?
Yes, exchanges are accepted within 30 days. Please contact us to initiate the process.

Product Care

How should I wash my clothes?
Most items are machine washable. Check the care label for specific instructions.

Do your clothes shrink?
Some natural fabrics may shrink slightly after the first wash. We recommend cold wash and air drying.

Sustainability & Ethics

Are your materials sustainable?
We use eco-friendly fabrics like organic cotton, recycled polyester, and TENCEL™ in many of our pieces.

Do you follow ethical labor practices?
Yes, all our manufacturing partners adhere to fair labor standards and ethical working conditions.

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